FAQs

Yes! All our products are free from animal products and animal by-products. We’re also proudly certified by Vegan Australia.

All our products are gluten free and are tested regularly for gluten. If you are concerned or have a severe allergy please contact your doctor.

NOIA Chocolate is made using all vegan ingredients. All products are manufactured in a vegan certified facility that doesn’t handle dairy products.

Whilst we do not have any sugar-free products, they are sweetened with natural sweeteners like organic coconut sugar, organic lucuma powder, organic brown rice syrup or organic rapadura sugar and contain no refined sugars.

Proudly, no. All our products are 100% natural with no genetically modified ingredients.

We import our cacao directly from our Peruvian cacao partners in Peru. Our partners work extensively with local farmers to ensure a strong community bond whilst also promoting environmentally sustainable practices. Their program includes financial incentives, investments, tool bank, training, education & more!

Due to the earthy flavour notes within mushrooms we found they complimented the fruity cacao notes perfectly. Resulting in a deliciously creamy after taste.

We do use very small amounts of mushrooms, just enough to enhance the cacao flavour notes, however if you do have a known allergy to mushrooms we would recommend not consuming our products. Our Everyday blocks, however, do not contain any form of mushroom. Please consult your doctor if you have any further concerns or queries.

We only source the highest quality organic materials straight from their countries of origin, supporting ethical and sustainable sources of income for local workers and businesses

The core ingredients which create the unique NOIA Chocolate taste and texture are certified organic, and where that’s not possible, are still produced under fair conditions. We believe in supporting businesses that ensure everyone involved in production and supply are receiving above standard for their goods and services.

Only the finest ingredients from around the world:
Cacao butter from Peru
Cacao powder from Peru
Coconut sugar from Indonesia
Lucuma powder from Peru
Coconut milk powder from Sri Lanka
Mushrooms from Australia
Vanilla pods from Indonesia
Himalayan Sea salt from Pakistan

NOIA is proudly manufactured in Melbourne, Australia

Not only did we want our chocolate to taste great, but we wanted it to tick every box in creating a better, more sustainable world. All our bars are wrapped in 100% soft plastic recyclable, click here to find your closest soft plastic drop off point. All our boxes are recyclable / biodegradable, they contain post consumer recyclables and vegetable inks. This is something that we are passionate about and we look forward to using even better packaging options for the planet in the future.

You bet we do! We wanted our chocolate to not only taste great but to tick every other box possible.
Other than sourcing organic, sustainable ingredients and environmentally friendly packaging, we have chosen two highly renowned non-profit organizations, Sea Shepherd and Animals Australia.

We contribute a percentage of ALL purchases to each organization. We want to make the world a better place & we think that starts with how we treat our planet and all its inhabitants.

We firmly believe that we can live in a world being happy and healthy, in an abundance of food and entertainment without harming another living being.

We have collaborated with Sea Shepherd Australia & Animals Australia to ensure we are doing our part in making our world a better place.

Sea Shepherd is an international, non-profit marine conservation organization that campaigns to defend, conserve and protect the world’s ocean. For further information check out their website here.

Animals Australia is Australia's foremost national animal protection organization.
“Animals Australia's vision is a world where kindness, compassion and respect extend to all living beings. We shine a light in the darkness and illuminate the pathway to a kinder world for all.”
For further information check out their website here.

NOIA Chocolate will be at the frontline of volunteering in areas that need our help. If you have any further suggestions on what we can do to help - please email them justgoodchocolate@gmail.com.

With an account, you will have NOIA Chocolate at the ready, with 24/7 access to chocolate. Dangerous, but it’s great living on the edge!

Create an account today to enjoy:

• Be invited to exclusive events, tastings and experiences.
• Be in-the-know with email updates featuring the latest products and news.
• Have access to all your past online orders.
• Save all your details for faster, easier check out.

To create your account click here.

Creating an account will give you access to email updates, past orders, invitations to events and tastings. Whereas the monthly subscription is an automated personal order that will get delivered during the time frame you have selected each month.

You can reset your password online by selecting the ‘Reset Password’ link on the account log in page or here. You will then be asked to enter the email address used to setup your account, and a link to reset your password will be emailed to you.

To stock our delicious products please fill out the form here. For further wholesale enquires please contact us at: justgoodchocolate@gmail.com

Great! Please contact us at: justgoodchocolate@gmail.com

Once your order has been placed you will receive a confirmation email with details of your order and an order number. If you created an account, you will be able to check your order in the Account section. If you have been charged for an order but haven’t received a confirmation email, get in touch at Contact Us.

We are happy to change or amend your order if the request is received before the order has been dispatched. We usually process orders within 1-2 business days so please send us your details via Contact Us. You will need to pay for any price difference as a result of the additions. We will need to collect this payment via credit card over the phone.

We usually process orders within 1-2 business day so please submit your details at Contact Us. We will endeavour to fix up your details before your order is dispatched.

Yes! Please find our gift vouchers available here. Have the option to personalize it with a message and your choice of color!

NOIA Chocolate cannot exchange or refund goods due to the perishable nature of chocolate, so please order carefully. We stand behind the quality of our products, but should you have any issue, please inspect the products and notify us immediately of any problem with your order.

We will promptly and fully refund the cost of any products if one of the criteria set out below applies to the product/s delivered to you:

1. The products are not what you ordered;
2. The delivery is of an incorrect quantity; or
3. If you do not receive the products ordered (other than as a result of you providing incorrect delivery address details as above).

We will arrange with you for the products to be returned to us.

Please send us your details via Contact Us and we will get it sorted for you.

If you are not home and live in a warm climate or expect it to be a warm day, please opt for express shipping.

Currently we ship Australia wide

Standard: $10

Express: $15

Local drop off (within 10km of NOIA HQ): $5

The continuing debate! Is chocolate meant to be stored in the fridge or cupboard? UP TO YOU! NOIA chocolate will suit either conditions… if it lasts that long.

We stand behind the quality of our products. Please inspect the products and notify us immediately of any problem with your order.

All our packaged products have a best before date, and we recommend devouring them before that date to get the full delicious experience. Best before dates are found on the packaging.

We sure do! We think everyone deserves to have the chance to purchase our delicious bars & cacao wherever they may be in the world! Send us your details via our Contact Us page and our team will be in contact as soon as possible.

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